1. Information We Collect
When you visit our Website, register for a webinar, or contact us, we may collect the following information:
1.1 Personal Information
We collect personally identifiable information that you provide when interacting with our services, such as:
Full name – Required for webinar registration and identification.
Email address – Used for webinar confirmations, service updates, and communication.
Phone number – Used only if you opt-in for customer support or SMS updates.
Billing information – Used to process payments.
Messages and inquiries – Information you provide when contacting us.
1.2 Automatically Collected Information
We also collect certain information automatically when you visit our Website, including:
Device and Browser Information: IP address, browser type, operating system, referring URLs.
Usage Data: Pages visited, time spent on pages, interaction data.
Cookies and Tracking Technologies: See our Cookie Policy for details on how we use cookies to enhance user experience.
1.3 Payment Information
All payment transactions are securely processed by third-party providers. We do not store or process your payment details directly.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide and improve our services – Including webinar access, technical support, and user experience enhancements.
To communicate with you – Sending service-related updates, confirmations, and customer support messages.
To personalize user experience – Improving content recommendations and optimizing service delivery.
For marketing purposes – Sending newsletters or promotional content.
For security and compliance – Preventing fraud, enforcing our terms, and complying with legal obligations.
For analytics – Monitoring website performance using Google Analytics and similar tools.
We do not sell or rent your personal data to third parties.
3. Legal Basis for Processing Data
Under the UK GDPR , we process your personal data based on:
Consent – When you opt in to receive communications or marketing.
Contractual Necessity – To provide the services you request .
Legal Obligation – To comply with laws, tax regulations, and fraud prevention.
Legitimate Interests – To improve our Website, prevent abuse, and enhance security.
You can withdraw your consent at any time by contacting us.
4. Data Sharing and Third-Party Services
We may share your information with trusted third parties under strict confidentiality agreements:
4.1 Service Providers
We use third-party vendors for:
Website hosting and security.
Payment processing.
Email communication.
Web analytics.
These third parties process data only as necessary to provide their services.
4.2 Legal Compliance
We may disclose your information:
If required by law, court order, or regulatory request.
To prevent fraud, protect user safety, or enforce our terms.
4.3 Business Transfers
In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you if this occurs.
5. Data Security
We implement industry-standard security measures, including:
Encryption – Secure encryption for data transmission.
Access Control – Limited access to personal data for authorized personnel only.
Regular Audits – Ongoing security checks and improvements.
While we take all reasonable precautions, no system is completely secure, and users should also take precautions to protect their personal data.
6. Data Retention
We retain your data only as long as necessary to:
Provide our services.
Comply with legal and regulatory requirements.
Resolve disputes and enforce policies.
You may request data deletion at any time.
7. Your Rights Under GDPR and UK Data Protection Law
As a user, you have the right to:
Access your data – Request a copy of the personal data we hold about you.
Rectify your data – Request corrections to inaccurate or incomplete information.
Request erasure – Request deletion of your personal data.
Restrict processing – Limit how we process your data in certain circumstances.
Data portability – Request a transfer of your data to another service provider.
Object to data processing – Particularly for marketing and profiling purposes.
Withdraw consent – Opt-out of marketing communications or data collection at any time.
To exercise any of these rights, contact us.
If you are not satisfied with our response, you have the right to file a complaint with the Information Commissioner’s Office.
8. Third-Party Links
Our Website may contain links to external websites. We are not responsible for their privacy practices. Please review third-party privacy policies before providing any data.
9. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, contact us immediately for removal.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
Changes in legal requirements.
Updates to our services and technologies.
Improvements to our privacy practices.
If significant changes occur, we will notify users via email or a website notice.
11. Contact Information
For any privacy-related inquiries, please contact us:
Address: 51 Grove Park, London SE5 8LG, United Kingdom
Phone: +44 207 738 4756
Email: info@finvisionlive.com