1. Eligibility for Refunds
We offer refunds in the following circumstances:
✔ Webinar Access Issues: If you were unable to access a paid webinar due to technical issues on our end.
✔ Duplicate Payments: If you were accidentally charged multiple times for the same webinar or subscription.
✔ Cancellation Within Cooling-Off Period: If you cancel your order within 14 days of purchase and have not accessed the webinar content.
✔ Service Not Delivered as Described: If the webinar did not take place as scheduled without prior notice.
🚨 Important Notice Regarding Immediate Access
If you purchase a webinar with immediate access to content, you acknowledge that you waive your right to a refund under UK Consumer Law.
2. Non-Refundable Cases
We do not provide refunds in the following situations:
If you attended or accessed the webinar and later decided it did not meet your expectations.
If the refund request is made after the 14-day cooling-off period.
If technical issues were caused by your internet connection, device settings, or third-party software.
If you failed to attend the webinar due to personal scheduling conflicts.
If you purchased a non-refundable promotional offer.
3. Refund Request Process
To request a refund, follow these steps:
Submit a request via email at info@finvisionlive.com with the subject line "Refund Request".
Provide the following details:
Your full name and email address.
Proof of payment (receipt or transaction ID).
A brief reason for the refund request.
You will receive confirmation of your request within 24 hours, and our team will review your request within 5 business days.
4. Refund Approval & Processing
4.1 Approval Criteria
Each refund request is evaluated on a case-by-case basis. If eligible, we will notify you via email.
4.2 Refund Timeline
Approved refunds will be processed within 5-10 business days.
Refunds will be issued using the original payment method.
4.3 Payment Provider Policies
Depending on your bank/payment provider, it may take additional time for the funds to appear in your account.
If you do not receive the refund within 10 business days, please check with your bank or payment provider.
5. Subscription Cancellations
For users subscribed to recurring webinars, you can cancel at any time by:
✔ Visiting your account settings on our Website.
✔ Clicking "Cancel Subscription" under the billing section.
✔ Your subscription will remain active until the end of the current billing cycle, but will not renew.
🚫 No partial refunds will be issued for unused portions of the subscription period.
6. Chargeback & Dispute Policy
Resolving Issues Before Chargebacks
If you have concerns regarding a transaction, we encourage you to contact us first at info@finvisionlive.com. We aim to resolve disputes quickly and efficiently.
Chargeback Policy
Filing a chargeback with your bank may delay future purchases until the issue is resolved. We recommend reaching out to us directly for a quicker resolution.
7. Changes to This Refund Policy
We may update this policy periodically to reflect service improvements or legal requirements.
How We Notify You:
✔ Minor updates: Published on this page.
✔ Major changes : Notification via email or website banner.
8. Contact Information
Address: 51 Grove Park, London SE5 8LG, United Kingdom
Phone: +44 207 738 4756
Email: support@finvisionlive.com